4/10 Poor
Donna M.
31 August 2022
Liked: Location
Disliked: Communication, listing accuracy
Do not do business with this management company!
We have a lot of experience renting from VRBO and I hate to say that this was one of the worst. We rented this house specifically for the hot tub and the outdoor kitchen which looked so nice in the pictures. However, 4 days before arrival I read a review that said the hot tub wasn’t working properly so I called and asked if they could make sure it was fixed. They assured me they would. It did not happen, even though I called back multiple times during our stay. It was full of sand, no chemicals were added and it would come on and off randomly. The controls don’t work at all. We were very disappointed and let them know that to no avail. The outdoor kitchen is a joke. It was absolutely disgustingly filthy. We spent the first two hours we were there cleaning it so we could use it somewhat. The refrigerator smelled horribly and didn’t work (it did when moved to a different outlet) so we cleaned it really well and used it for drinks.
The rest of the house was fine except the vent hood and lights above the cooktop doesn’t work at all and the microwave has seen it’s better days - it took 2-3 minutes to even melt butter.
I called several times and the management company was always “going to get to the bottom of this” and “going to call me back” and was “waiting on word from the owner”. Never once did they call back or offer any solution whatsoever. This is just not how you do business if you want people to return.
Oh, and just FYI, the Money Bayou which is a few feet from the property, dumps nasty black water into the ocean rendering it useless to play in. The beach isn’t crowded and is nice except for the vehicles driving up and down.
Donna M.
Stayed 7 nights in Aug 2022
