4/10 Poor
Jennifer V.
29 December 2021
Disrepair of Unit Disapointing
We had high expectations for this property but the disrepair of the unit was disappointing. All sorts of electrical issues, including no working lights in the main living room, on the deck or any of 4 reading lights next to the beds. So much for our planned first night dinner in the room playing cards. We also couldn't get the main room TV to work. It took 2 different maintenace guys to get the main room lights working. The lights next to the beds never got fixed - no reading in bed to get to sleep. Told us the bulbs had all burned out. LOL. Hotel maintence said the owners know about the electrical issues, but they said they didn't. Hard to imagine how they couldn't given the extent of them. The maintence guy for the propety couldn't even get the TV fixed and had to call the property manager to figure it out. Good luck to the next guest figuring it all out. The unit has no instructions whatsoever, so you have no idea how to work things, including things like how to lock the door after you leave (no - it doesn't lock automatically, which we discovered on day 2). Also, don't expect any welcome amenities like some bottled water, etc. Pick up some before you arrive.
What added to our dissappointment was the attitude of the property manager. He was difficult, lied to us, and made no attempt to offer any sort of accommodation for all the troubles.
Please know that the Viceroy is a stunning property. Just save yourself the headaches and book a different unit.
Jennifer V.
Stayed 4 nights in Dec 2021




































