4/10 Poor
Shiloo p.
14 April 2025
Liked: Cleanliness, location
Disliked: Check-in, communication
Communication and Expectation
Did not receive the service and communication expected. Request for early checkin was not granted and had to make multiple calls to the owner to ask if the condo was ready. At one point the owner gave a very rude response to my phone call by saying "What do you not understand when I say that there is no early checkin. How many times do I need to say this?" The electronic entry to the main door did not work and I had to spend an extra 20 minutes outside the door and on the phone with the owner. Finally he told me get the spare key from his hiding place and we used the key for the whole stay. He had said he would stop by the next day to take a look but that never happened. There were no basic toiletries (Body lotion, bath soap, shampoo) and had to make a quick run to buy them. It would have been nice if this was mentioned on the site so we would have been prepared and not have to make a run to the store in the rain. Not a big deal if this is not provided but knowing this ahead of time would be great.The property and location are very nice.
Shiloo p.
Stayed 3 nights in Feb 2025
