Todd and Lisa,
I thought I would let you know my overall disappointment in the property and your property manager, Jessica.
I have stayed in other units in the complex in the past and was extremely pleased with the accommodations and property manager.
I’ll start with Jessica, your property manager. She gave us very little information about the condominium and the process of checking out on the day of departure. She didn’t show up on the Saturday we departed to collect the keys. I placed them on the kitchen counter. Then later while at the airport waiting to depart, I received a text from Jessica asking when I was leaving. I told her we had already vacated the property and where the keys could be found.
On Sunday, the day after we arrived, I texted her about a few issues— the air conditioner in the front bedroom wasn’t working; a light was out in the bathroom; and, we believed the propane tank for the grill needed to be filled.
On Tuesday, workers came to fix the light and air conditioner. She was not with them and we were leaving for a show in town. The workers informed us that Jessica gave them the key to the condominium unit. I have a problem with this. We weren’t going to be present while they were fixing things and she had not arranged her schedule to oversee them.
This is a security risk.
On Wednesday, Jessica picked up the propane tank and said it was full but took it anyway indicating that she was going to have it checked out and would bring it back. Well, we never got it back.
In her text on Saturday, the day we departed, she said she was sick and was instructed by her physician to stay at home; the tank was in her husband’s car but he didn’t want to drop it off because he was scared of the Coronavirus. Therefore, we were without a grill for the entire week and your property manager failed to handle the situation in a professional manner.
Here is a list of issues requiring attention:
• There should be a safe to secure personal property, ie. passports, extra money, jewelry, etc.
• There should be a combination key box at the outside door to secure unit keys while out of the unit. I didn’t feel comfortable carrying keys in my pocket when leaving the complex.
• The loveseat on the patio is rusting and needs to be painted. Also, paint is peeling off the chairs that go with the patio table. These should be repainted or replaced.
• The beds in the front bedroom were extremely uncomfortable and should