2/10 Terrible
Angie C.
6 August 2021
Disliked: Cleanliness, check-in, communication, location, listing accuracy
RUN, RUN AND RUN FASTER FROM THIS ZERO STAR PROPERTY
This property was the most disappointing property that any of us in our group of 18 have every stayed at. It is not in the condition it is advertised in. I have never stayed in a place that was this FILTHY!Walls/cabinets are covered with dirt, food, dust and etc.
Kitchen cons: No cooking supplies in a BEAUTIFUL kitchen.Only a few cooking pans,1 cookie sheet,1 cake pan, almost no utensils. Has plenty of plates, cups and silverware. Had to go and buy tin pans just so we could cook. The cabinets were EXTREMELY DIRTY INSIDE AND OUT, nothing was organized in them either.
Outside cons: The pool area is absolutely AMAZING but almost all pool furniture is broken. The fridge had leftover food from previous renter. No grilling utensils and nothing to transport food. 1 pool light was working. 1 light does not make for safe swimming which confuses me as it leads to the next issue. There is a pool alarm that goes off whenever a basement door is opened. Should be a way to turn this off at renters request. There are beautiful sliding doors that open up the basement area to the outside living area that is completely not usable due to this. No trash cans by the pool area either.
General house cons: The theater room was missing a remote and was not usable for the first 48-72 hrs. The pool cues were all broken and had to be replaced just to play. Not all bathrooms had the 2 rolls of toilet paper that are to be provided or trial size shampoo and etc. Yes, you read this right. No toilet paper is provided or anything else. This is not told to you until after booking and about a week prior when you get checkin information. You pay an outrageous amount and $20 worth of toilet paper can't be provided.
Very disappointing. Had to contact them daily with issues. This is vacation and for this price there shouldn't be any issue. I finally gave up as they were not pleasant to deal with. Asked for phone call to discuss even further issues but still have not received 3 weeks later. They don't care about your vacation or the condition of the house but just the $$.
BEDROOM/BATHROOM :The beds and room configurations were nice. Bunk room not useable due to no doors, opens to hallway and lots of outside light. Bathrooms dirty, lot of hair balls, ours didn't have a trash can.
WE WOULD NOT BOOK THIS HOUSE AGAIN OR ANY OTHER PROPERTY BY 5 STAR. My list could contuse but not worth my time.
Angie C.
Stayed 7 nights in Jul 2021
