2/10 Terrible
Chantai C.
20 July 2024
Not as up to date as listed.
This condo was not updated like we were told. The communication was good for about a day when we arrived but then slacked off. We were also informed that they would get us permanent wrist bands for the resort since they had to leave us temporary ones because the property manager wasn’t available to leave the permanent ones at the time of check in. We reached out to them about a broken toilet seat in one of the bathrooms that never got fixed the whole week we were there. The AC in the a joining room was not working and they didn’t send anyone to fix it we had to use box fans to cool it off and leave the door open to pull air from the main room. The resort itself was not very clean. We walked by the same chips on the stair floor for several days. We got home and had to treat everyone for lice. Reached out to the owner of the condo to request a partial refund for our group due to all this and got no reply. There was also hardly anyone at the front desk if the resort as well. I called the restaurant at the resort one night to ask what the lates time they took orders and as soon as I asked the question the person gets quite and hangs up on me, so rude! So we are very disappointed with the this condo and the customer service we have received and we will not be using this resort again!!!!
Chantai C.
Stayed 7 nights in Jul 2024






































