2/10 Terrible
Michelle C.
18 June 2023
Liked: Check-in, location
Disliked: Cleanliness, communication, listing accuracy
Dirty and the house needs a lot of TLC
The location of the house is perfect. The upkeep and cleanliness is poor and if I could rate it worse than a one I would. I paid over $7000 for a three day rental to have to spend the first 2 hours of our stay cleaning. Southern Vacation Rentals had little to no care that there was food stuck on the kitchen table, blue frosting all over the table and seat cushions to where we had to remove and put them in the washer because they were so filthy, there was shoes and socks left over from the previous renters, the utensils and all of the dishes needed to be washed before we used them as they had food left on them, the water dispenser had mold on it, there was a huge sauce stain left on the bean bag, the grill also had food caked on it. The door handles to at least four doors needed to be secured so they didn't fall off, the TVs are slapped on the bedroom wall haphazardly, there wasn't any hand soap in any of the bathrooms and they only left 12 towels for 14 members. Southern Vacation Rentals is a company I would never go through again, they send out "canned" text messages that don't apply to all rentals, fail to reply to emails even after three attempts were made which is unacceptable. To spend the amount that I did for that rental for them to not provide even basic necessities like the right amount of towels, putting painting supplies away and providing a clean rental to walk into is not the customer service that should have been received, especially for the amount paid.
Michelle C.
Stayed 3 nights in May 2023
