Below is our unfortunate experience with Adrien Namigohar/PARISFLAT, St. Denis.
- Upon arrival, the security codes provided to enter the building were incorrect
- Within bedding from the closet, we found a LIVE BED BUG
- Determining the flat was uninhabitable, we called the contact in the information binder multiple times, left a voicemail and messaged on VRBO; no reply
- Without options, booked into a hotel
- Next morning, Adrien called, accused us of not calling (time stamp shows we called 3x)
- We requested a refund: suite was uninhabitable
- Initially, he was unwilling to agree to any refund; his solution of another nearby suite came much too late
- Followed VRBO process: renter and proprietor negotiate refund (proprietor provides this, not VRBO)
- Continued to message with Adrien/WhatsApp to negotiate, as well as return the key we had accidentally took in our hurry to leave the flat
- Refund is unresolved: Adrien offered one night (not yet received), we asked for 4 nights
Overall, this has been extremely stressful and costly. Throughout our correspondence, Adrien was dismissive and accusatory: it was ‘just one little bug’, blamed for bringing in the pest, accused of leaving a mess (noted, dishes were washed/returned and recycling organized). His approach to the situation and attitude towards a highly transmissible pest calls into question how his other suites are managed. I’ve inferred Adrien will attempt to discredit my review. Buyer beware.