Near ASU | 2 Kings | Gym + Pool | Work-Ready Stay

We are so delighted that you enjoyed your stay! We would love to have you back anytime! Be sure to reach out before you book to get our loyalty discount!

Thank you for choosing our property! We look forward to your next visit!

Thank you so much! We look forward to your next visit here!

It was a pleasure hosting you!

Thank you for the review! We would love to host you again anytime!

Thank you for staying with us Aaron! It was a pleasure and we look forward to hosting you again.

Thnak you for staying!

Thank you for staying! We woould love to have back anytime!

Thank you for your feedback. We’re disappointed to hear these concerns were raised only in the review, as cleanliness is something we take very seriously and no concerns regarding dirty floors, toilet, or tub were reported to us during your stay. During your visit, the only issue communicated was a maintenance concern that you shared via photo, which we acknowledged right away and arranged to address after checkout to avoid interrupting your stay. At no point did you mention any cleanliness concerns or request assistance regarding the bathroom or floors, which would have given us the opportunity to investigate and resolve the matter immediately. We encourage all guests to report any issues during their stay so our team has a fair opportunity to address them in real time. The Palacio Properties

Thabk you so much Vicki! It was a pleasure hosting your stay here and we look forward to your next stay!

Thank you.. Come back anytime!

We’re sorry to hear you felt uncomfortable during your stay. We take all cleanliness and maintenance concerns seriously and responded to your messages immediately upon receiving them, including arranging for our cleaner to attend the unit during your stay at your requested times. Our team inspected the unit and did not find any active leaks or visible evidence of mold in the washer area or elsewhere in the home. The space was also fully prepared and cleaned prior to your arrival as part of our standard turnover process. We regret that your experience did not meet your expectations, however the concerns raised were actively responded to and addressed in real time, The Palacio Properties

Thank you for taking the time to share your feedback. We are sorry to see that your stay was rated 2 stars, as our team made consistent efforts to support you throughout your arrival and stay, including providing detailed check-in instructions, responding in real time to access questions, and assisting with multiple communication channels to ensure you were able to enter and settle into the unit. We also want to clarify that the concerns mentioned in your review—such as cleanliness issues, bathroom condition, towels, water temperature, and noise from neighboring units—were not communicated to our team during your stay. Had these issues been brought to our attention in real time, we would have immediately worked to investigate and address them, as we always aim to resolve guest concerns promptly while guests are on property. Regarding check-in and communication, our team remained actively engaged to assist with access, including providing instructions, re-sending information, and responding quickly to help ensure a smooth entry process. We take all feedback seriously; however, we also rely on timely communication during a guest’s stay in order to take corrective action when needed. Without the opportunity to address concerns as they arise, we are limited in our ability to resolve them in the moment. Your comments have been documented and shared with our team for internal review as part of our ongoing commitment to improving operations and guest experience. The Palacio Properties

The guest was sent a virtual key in advance, but claims that didn't receive it. She was looking for a code where the messages have indicated multiple times that access will be through a virtual key. Guest also broke the bed frame but doesn't want to take responsibility. Skip this guest, she will ruin your home.

Thank you for staying!

Thank you so much for choosing our property for your stay! It was a pleasure hosting your visit here and look forward to your next stay!