The Smith House - Beautiful Home in Ideal Location!

Thank you for your feedback and for choosing to stay with us during your visit to Cooperstown. I am disappointed to learn that your experience did not meet your expectations and that it was so inconsistent with the other feedback that we receive. I understand that there were some loose doorknobs/cabinets that come as a result of the house getting a lot of use during the summer months; we do our best to stay on top of these things and rely on guest feedback in order to be able to identify and address these issues promptly. I am surprised that you feel I was not a very responsive host; we exchanged numerous messages before your stay, where I answered all your specific questions, and I provided you with my personal cell phone to reach out with any questions during your stay. We exchanged more than a dozen messages during your visit. Additionally, the amenities you feel you could not use due to shortages in ping pong balls and whiffle balls are highly subjective to the ebbs and flows from previous groups and are all readily available at many local stores. I am sorry that we did not anticipate these needs more accurately in advance of your stay. Thank you for giving us the opportunity to share this space. I am very grateful to be able to do so.