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4/10 Poor
Christopher S.
16 May 2024
Can Do Better!
UPON ARRIVAL
- Arrived after dark. Poor lighting in general and unit signage lighting was very poor. Had to get out of car to see what the signs said.
- Very slick in parking area and walkway. No sand or anything for grip. Almost fell several times.
- Location description does not describe the stairs that are required to access the unit. Having large ski bags on slick walkways with surprising steps was no joy. Further, lighting along the walkway is meek.
- No light at the top of the stairs to the unit. Very difficult to see the combination. Further, the description provided by Vacasa is incorrect for how to open the lockbox. Fortunately, we have a similar lockbox.
- The TV operation was complex. We NEVER figured out how to use it, which was extremely disappointing. The scribbled notes within the cupboard were indecipherable. NEED instructions!
- Place is dated and needs a refresh.
- Typically we find directions, maps, things to do, etc. around the unit (especially at a resort). Nothing was provided and we were challenged to discover restaurants in the dark the first night.
NOTE FROM VACASA:
- Vacas did respond to my note asking for help (slick conditions, tv operations, etc.). The following day i received an email apologizing, but no actions were taken to address anything. EXTREMELY DISAPPOINTING!
DEPARTURE
- No check-out procedure was provided. You would think a management company would provide such.
POSITIVE
- close to resort!
Christopher S.
Stayed 3 nights in Jan 2024