We arrived in the dark and the entrance off of the parking lot had no light and the lock was extremely difficult to operate. We should have been sent directions and there should always be a light in the entryway. We used our phone flashlights eventually, but it was too dark to even make that easy.
Also, the TV streaming was not easy to decipher. I think you need to enhance your directions on how to work with the TV in your handbook. Watching TV was not a priority, but when we had time it was difficult to operate as that is not what we use in our homes.
Everything else was okay, but there were no tea bags, as not everyone drinks coffee in the morning. All other places have had both coffee and tea in their cupboards.