SALVINA Luxury Villa in Phuket, 3 Bedrooms, Pool, Jacuzzi, Parking

I thank Terry for his comment. When he tells us: "I would have given an overall rating of 5 stars, but there is an additional cost for utilities..." However, Terry was aware before his arrival, as indicated on the site Abritel. The price of kWh and M3 was re-indicated on our electronic welcome book. It was transmitted a few days before the arrival of Terry and his wife, and upon arrival, we went together to take photos of the counters to satisfy both parties. Terry never complained about these 3 steps, especially since he could follow his consumption live, price, and photo. Everyone knows that the prices in Thailand are seriously low. The problem is that Terry, in his consumption, has completely abandoned it without paying attention. It arrived at 1273 kWh for 12 days, which confirmed my astonishment that I mentioned to him. Besides, he broke all records. To cite just two examples, we had a family of 6 people for 1 month; their consumption was 928 kWh; and finally, my wife and me, so 2 people like Terry, 626 kWh per MONTH, I can provide the bills. Regarding global warming, Phuket has taken the lead for years in making people responsible. In order to prevent people from leaving the air conditioning on during absences of several hours (beaches, going out at night, air conditioning in non-vie rooms), the aim is to raise awareness among all guests about living well together. We reassure you and confirm that the cost is very reasonable in Thailand. Terry is the first person to complain, hence our incomprehension. We are very far from European prices. On the reflection of incorporating the price of water and electricity consumption into the price of the room. Each Guest has its own sensitivity, this specific case confirms to me that this is not the choice we must make. We regret to lose a star after having offered you two free cleaning interventions in the house with 4 people over 3 hours of work each time, so 24 hours of work. Additionally, we waited for you until 10:15 p.m. the night you arrived. For your departure, your flight was at 10:25 p.m. and we offered to stay all day to leave in the evening to relaxed for your flight, you left at 7:30 p.m. instead of 11 a.m. All this without asking you for any extra money. We are counting on our next guests; they will help us forget this unjustified loss of stars.