Spacious 5BR Retreat - Sleeps Large Groups - Near Houston

Thank you very much, I hope you come back to stay with us again in the near future.

Hi Angelica, You sent us a message saying that the floors was sticky, We offered to have a cleaner come and mop floor again, but you then changed your mind and told us to leave cleaning supplies which we did, As I explained, we only leave the minimum amount of products in the home because guest have in the past taken the products home when they leave, I never accused you of stealing anything, its all in the message thread that I wish we could post to show that you are lying for whatever reason. Furthermore, Like I said I wish I could post the message thread but I did not receive any other messages or phone calls about anything being left in the home after your stay. I would have had no problem with you coming to collect your belongings and have had guests in the past reach out to me for stuff like that. I have never had any problems addressing any guest concerns and I was very polite with you during all interactions with you on VRBO. So I am not even sure why you would come and leave these lies on here about my home. Thank you for staying and god bless you too.

Hi Courtney, I sincerely apologized for the miscommunication on my end if there was any. Initially before you booked, I told you that I cannot hold any reservations for guest with the hopes of them confirming what they are doing with their plans, that it will affect my ability to allow someone else that once to book my home the opportunity. I informed you that if you are not sure about the booking that it will probably serve you best to wait until you get further details because there is a cancellation policy and i cannot guarantee that you will get a refund or a full refund. I Even told you that i would not book the place until 4 pm, which is the time you told me that you will know for sure what is going on with your situation. Which i agreed to do for you because i was trying to help you out, because of the issues you were having with booking. You specifically told me, in a message on VRBO to don't worry about it and went ahead and booked it anyways. At that point, and after i told you this the next day modified the reservation to reduce it by a day, even after i told you, i can’t do that, but i did it anyways and the system refunded you partially for the day. You sent me another message about the refund, which I just didn’t understand because like I mentioned the system automatically refunded based on your modification. Anyways, you called me the next day and the first thing you said in the conversation was I would like to cancel the reservation because of the situation that you were in changing (which is all recorded and provided to VRBO as proof of your cancellation). At that point I reiterated to you that the cancellation policy is in place and I cannot guarantee a refund or a partial refund, that I would need to talk to the owner and that I would call you back and let you know. I did not specify the time period for which I would call you back, (Again, all can be heard in the voice recording provided to VRBO). At that point I opened up my calendar on another platform to receive bookings and a past guest from Louisiana reached out to me regarding the stay, and naturally I booked it. Based off the cancellation conversation we had. I am sorry, if you mis communicated your intentions about the booking, but I was very clear about the cancellation policy, my intentions, and the outcome that was expected. I was still willing to help you out after the fact and let you stay in one of my other properties, but you were very disgruntled with this situation and I didn’t want to take that liability on because there was no agreement with VRBO, so called them and disregarded that thought. I am not in the business to “Rob”anyone. I run a very honest business. This is not my character. Again, I am sorry this happened especially during your situation, but I think I was very clear and understanding about the entire situation. I provided all the recordings to VRBO and that is why they sided with me, because it was a clear-cut cancellation regardless of it is still show up in the system. Your actions are what made me open up the calendar for other bookings, or else I would have clearly honored yours. Again, I am truly Sorry for any miscommunication on my part and if there is something reasonable, I can do to help minimize the impact this situation had on you, I am open to talk about it.

Brent, I am sorry that you had a bad experience. I again apologize regarding the confusion having the place ready for your arrival, it was the result of a cleaning schedule error. I tried to remedy the situation by offering a discount on your stay. It normally takes about 2.5 hours to get the home cleaned and sanitized for a stay. My crew only had 1 hour to make sure the home was ready and unfortunately somethings were missed. The stair lights is setup on a three-way switch, so it can be turned off and on from either location. The recessed lights bulbs was intentionally left out because past guest have complained about brightness, the hole over the kitchen counter was an existing telephone location that has since been covered with a blank cover. The dish washer was set to run before the cleaners left the home so if something was left in it, there was no way to have it cleaned because of time constraints. The lamp in the bedroom mention has since been removed and replaced. A exhaust cover placed over exhaust in bathroom. I tried everything I can to accommodate Mr. Brent and gave him a option for refund and still chose to stay only to leave the next day and get threatened about lawsuits and a bad review. We take pride in every guest who stays at our properties and do our best to make sure accommodations and expectations are met. We strive on improving and learning from past mistakes. Again I apologize that you had a bad experience with us.