2/10 Terrible
Bruce W.
19 May 2024
Liked: Cleanliness, location
Disliked: Check-in, communication
Dishonest and Disreputable
Absolutely worst experience we have ever had thru VRBO. We were supposed to get the codes for check in the day before our arrival - I made multiple attempts to contact the host but received no response. While we were in the cab on our way to the unit I had to contact VRBO for support - the customer service agent was also unable to get in touch with the host. We finally got a message from the host with the code and an urgent request to talk to me. He contacted me via WhatsApp and said that he had just checked our reservation the night before and realized he had double booked the unit ( we made the reservation several months in advance). Her had the unit booked for 2 nights - he asked if we would be willing to change units the next day. He told me that the unit he was moving us to was an upgrade and that he would reimburse us for our first night if we would agree to help him out. We agreed and had to cut a tour short to be back at the unit for noon to move. The unit we moved to was definitely not an update- it was much smaller than the unit we had. After 2 weeks when I hadn’t heard from the host and there was still no credit put through on my credit card for the free night he promised I reached out to the host to inquire when I should expect the refund. He responded by telling me he never promised me a refund - he said he promised to give me- and I quote : “ somewhere around 50”. It’s now been a month- I have heard and received nothing.
Bruce W.
Stayed 2 nights in May 2024
