2/10 Terrible
Brad S.
23 February 2024
Disliked: Cleanliness, check-in, communication, location, listing accuracy
Beware of this Listing
It's hard to review this particular listing, as my SO and I were never able to access it. We booked the Bluewater Cottage in October 2023 for our upcoming Feburary 2024 stay in St Thomas. 3 days prior to arrival, we had still not received ANY check-in information. I reached out to the host for clarity on the location and necessary information and was informed that a PIN would be sent over the next day. The next day came and went without any update. I reached back out on the day of our scheduled check-in and was sent a location on the other side of the island from our booking, and we were instructed by the host that we were being put in a different property. We politely declined and asked for the orignal property. The host explained that it was not available. She attempted to put us in a third property, but when we arrived, the location appeared unsafe, and again, nowhere near the location listed on this booking. We left shortly afterward and checked into a hotel in Charlotte Amalie. After explaining to the host via phone call that we would not be accepting the new accommodation, we were told that we would be issued a refund. However, it has been over 3 weeks since with multiple calls to VRBO Support and radio silence from the host.
I write this review now with no refund and seemingly no end to this ordeal in sight.
Brad S.
Stayed 1 night in Feb 2024
