6/10 Okay
Monica R.
2 April 2024
Liked: Cleanliness, location, listing accuracy
Disliked: Check-in, communication
Basic but good, communication with host not ideal
Bella Vita is exactly as described and pictured. Be aware it is a small studio, adjoined with a larger unit in the same home. The space was fine for me and my two kids. Very nicely and comfortably decorated with a comfy bed and futon, but small: a curtain for bathroom door and no bathroom sink.
Communication with the host was, unfortunately, less than ideal. Our flight was delayed and I was afraid we would miss the last ferry so I called but got no response and VM was not set up. So I texted, but got no response. Also, the host did not email or otherwise reach out to let us know the door code in advance, or how important a golf cart rental would be. Fortunately, I had arranged to rent a golf cart anyway, and it was only through Beatrice at Rachel's Rentals (golf carts) that were we able to locate the unit. Then we had no way to get in, however, my son was able to guess the door code. Otherwise, we would not have been able to get inside the unit. Thank goodness Beatrice so kindly offered to drive us to the unit and call the host for us, because this is a remote location and there would have been no other option to return to St. Thomas or find another place to stay that night. Before we guessed the code, we were wondering if we would have to sleep upstairs in the other unclean, but unlocked, unit. Likewise, there were no instructions inside the unit to access the wifi, work the television (which we never could get to work), or work the air conditioner.
Monica R.
Stayed 1 night in Mar 2024
