Verified review
2/10 Terrible
Alexander H.
28 June 2022
Disliked: Cleanliness, communication, location, listing accuracy
Bad Place, Bad Host
Settle in, because this is a long-ish review.
TL;DR: The location is poor. The host is even worse. Do not stay here (or anywhere with this host).
I'll start by splitting this review into 2 parts; One about the Hotel, and the other about the Host.
The Hotel (2 of 5 stars): The majority of our room was nice. Well lit, plenty of sleeping space. But its more like a Motel 6. The door was broken and looked like it was kicked in by an angry drunkard (the entire lower section of the door was folded inwards until there was a gap even when the door was closed). The lights in the main bedroom would flicker on like we were in a Steven King horror novel. The refrigerator didn't work great (didnt get cold until day 2 of our 2.5 day stay). Roaches seen everywhere.
The host claimed there were Mini-fridges in each room, which is completely false. The photo on the listing is also fake (that's definitely not the rooms we stayed in).
The service was pretty bad. Most of the staff don't speak english. The restaurant onsite was also pretty mediocre.
The Host (1 of 5 stars): Let me tell you about the wonderful person, Nancy.
Here is the story: Its 10PM a week before Memorial day. I spend a lot of money on this place for me and my friends to stay at for the long weekend.
At 10:15PM, I get a call about a Family emergency. I need to go visit my parents back in my home state. But I just spent a ton of money on a trip I can't attend, how am I supposed to afford a plane ticket?
I frantically send Nancy a message. No response. The next morning, I call her. The phone line is dead. I send her an email. No response for hours. I call Vrbo, and they give me another number to try. No answer. I leave a voice mail. No response. I send a cancellation request. No response. I call Vrbo again. They directly call her, and apparently she answers Vrbo's phone call (but not mine) to say "Sorry there is nothing I can do" (Mind you, this is Memorial Day Weekend, the BUSIEST time of year for South Padre. I was watching places get booked in real time on Vrbo).
So I am freaking out, trying to figure out how to fly back home to see my family. I end up agreeing to give up my spot to another friend, and I contact Nancy to ask if I could transfer my booking details to my friend.
Guess what? She responds within 20 minutes... She only cares about money, not the guests. She didn't even have the decency to tell me directly "Sorry, no cancellations"...
Moral of the story? Dont book this place.
Stayed 2 nights in May 2022