Entering unit 303, we noticed the cleanliness just wasn’t what it should be. Mold was in the main shower and secondary bath tub & mirrors dirty. 2 family members woke up w/ headaches & noticed rust & mold in & around the AC vents. The tile was sticky & unclean. It looks like it’s been a very long time since the light switches were cleaned. Items that were supposed to be included weren’t & multiple times a maintenance man had to enter the unit (maskless) to change AC filters.
For the first time after years of visiting Destin & staying at Crystal Dunes, we learned chair service was not included with unit 303. We had no idea that a unit would not have chair & umbrella service as that had always been included in years past across multiple units at Crystal Dunes ($587 extra). The condo was in terrible, embarrassing condition. The curtain rod above the sliding glass door is rusted and coming out of the wall & the curtain doesn’t open or close. The 3 bedroom closets had so much stuff in them, they were difficult to impossible to use as guests. Cabinet drawers and doors have long come apart, light fixtures are cracked and coming down, the carpet is unraveled, wrinkled & has bleach spots. The outdoor furniture was so rusted through, we were scared to sit on it. Both toilets flappers don’t work effectively as one toilet runs constantly & the other barely flushes. The first morning we discovered the coffee maker only made cold coffee (it was replaced). Items needed for cooking were sparse. We were unsuccessful in locating the remotes needed to effectively operate the TV’s, so we didn’t watch tv. The dishwasher isn’t secured within the dishwasher space & falls over when you pull the racks out. The washing machine is so small that it only holds three towels & the dryer has to be run 2-3 times to dry.
We come to Destin annually, & this was by far our worst experience. In years past, we have appreciated the cleanliness of the beach, the location, the beautiful views & the beautiful & clean condos at Crystal Dunes. So many of the people that now make up the clientele were horrific & classless. The guests above us had children that ran throughout the condo from 6 AM until midnight. The 2nd night, a couple was screaming and cussing at 2am, waking our kids. On the balcony, neighbors smoked skunk weed throughout our stay & stunk up our unit when we opened the door.
Due to the rapid decline, we won’t be back to Crystal Dunes.