We booked the place thinking it was a house, a few days before we were informed it was in fact a condo. We were fine with that, when we arrived, we did not unload our things, we decided to check it out first. Good thing we did, it was in very rough shape. The carpets needed replaced due to stains all over. The bathroom sink was about to fall through the countertop. It smelled like mold, very musty. I called the phone number, they told me they would send someone out in 2-4 hours, this was 7 p.m. by the time we drove 9 hours. They told me they would PUT A WORK ORDER IN FOR THE THINGS THAT NEEDED FIXED?!?! I told them they would need to replace the carpets, fix the sink and do something about the smell due to the mold all before we could stay. That guy was quite rude. We could NOT in good conscience lay our heads down in that place. So we decided to leave. We then spent over two hours looking for a place to stay in Gatlinburg.