6/10 Okay
Lennox
30 March 2024
Disliked: Communication
Disappointing
House and design lovely. Comfortable beds, nice outdoor area. However, pool was cold too cold to swim, despite being advertised as a heated pool. Malfunctioning heater was not addressed in a timely manner. A request for partial refund was ignored. We were required to pay a year in advance so we met our commitment. I even contacted her specifying the importance of a warm pool a head of time. Owner said it would be 82 and it was 74 for 6 of our 7 day holiday. I swam across the pool and got out way too cold despite warm beautiful days. Constant refilling of the pool was required thus keeping the pool cold.
Road side fence gate was broken and we had to fix the gates on the fence for security and privacy and when we arrived 2 doors of the house had been left open.
Make sure you understand how the door code works as it is temperamental .
Communication with host was disappointing as she was dismissive of our concerns .
VRBO was informed and to date no response. I feel that the price of a VRBO rental is higher for a home with a pool and we did not get one we could use. We might as well have rented a cheaper house. I have spoken to other VRBO renters and they were compensated for the inconvenience. VRBO said they may be able to compensate us. To date “crickets “and we are not satisfied.
Lennox
Stayed 7 nights in Mar 2024
