4/10 Poor
Chris R.
5 July 2023
Liked: Cleanliness, check-in, location
Disliked: Communication, listing accuracy
Hidden negatives
My family was guaranteed an 8-day stay booking through VRBO which I was then later contacted (after signing a complete lease agreement and booking flights) about how a "glitch" had caused this mistake and the home could only be rented for a maximum of 7-day stay. The "compensation" offered was a late check out (stated to be of $200 value which to me was worth $0.00). We had to reorganize travel and flight plans making this compensation useless (as you can confirm by our check out time). Instead of inquiring to the customer as a business who should own the mistake on a preference in compensation, an action that was useless was forced on me.
Other Issues:
No working pool lights or good lighting for pool
Multiple television remotes had no working batteries.
No available streaming services
Coffee maker has significant issues with functionality making it useless
Literally one trash bag and no hand soap for a paid FULL week of stay.
The location and amount of activities as well as beach access are amazing. Really great.
This feedback was provided to Paramount Destinations (property managers) 6/26/23 to offer direct response; however, they chose not to respond at all to me with even acknowledgement or apology.
Chris R.
Stayed 7 nights in Jun 2023
