2/10 Terrible
Laura
2 March 2023
Disliked: Amenities, property conditions & facilities, communication
This house is old. Most of the furniture wobbles, creaks, if not broken. The bed creaked so loud with even the slightest movement. Chairs were wobbly so some were designated as only those our kids can sit on so it wouldn't collapse under an adult. Bathroom lock didn't work - so privacy wasn't guaranteed. There was a constant leak in the carriage house, and though we stayed there for 5 nights and contacted customer service multiple times, no one came. The microwave in the main house was broken. Dishwasher didn't work, and was severely stained. No showerhead in one of the bathrooms so water just sprayed out everywhere. To do laundry, you had to walk into a dungeon-like unfinished basement past cobwebs, a dilapidated bathroom, a tray of some mystery pet food or rat poison, into a far corner where only some of the machines worked. Accommodations were not a good value for the exorbitant amount we paid for a holiday weekend. On top of that, we were charged $27 just to inquire if the local staff had found a retainer upon cleaning. This exchange itself took days. I was never able to speak to a live person, only communicated through text, and they claimed it wasn't found when the exact location was given. Hot tub water had a greenish-tint so we didn't feel it was hygenic to use. Never once were any of the issues we raised on day 1 of the stay addressed. The only highlight of the stay was the company of family and friends.
Laura
Stayed 7 nights in Feb 2023
