4/10 Poor
Trever A.
10 April 2024
Liked: Cleanliness, check-in, location, listing accuracy
Disliked: Communication
Beautiful cabin but horrible property manager
First, this cabin is beautiful. It has a great location and the cabin was wonderfully equipped.
After check in everything went downhill. We arrived and immediately noticed the thermostat was not working. The temperature in the cabin was 54 degrees. The first text to the property manager was at 5:41 P.M. to let them know the heat was not working. After some back and forth the property manager stated they would attempt to get maintenance to the property at 7:06 P.M. At 9:29 we were told maintenance was on the way. He arrived at approximately 10:45 and left a little after midnight.
When he left, he told us what was wrong with the heater and they would try to get the part the next day. He also told us that if they were unable to get the part space heaters would be brought to us.
The next day, I text the property manager to get an update on the part for the heater at 11:27 A.M. At 12:07 I was told they were still trying to get the part. At 5:00 P.M. I had not heard anything so sent another text. Their response was they were still trying to get the part.
At 7:14 I sent another text expressing my frustration. At this point, the upstairs of the cabin had warmed to 71 degrees using a gas fireplace and the oven. My teenagers were sleeping on the couches because the downstairs bedrooms were still around 52 degrees. The response was an apology for the inconvenience and the manager would make another follow up.
At 7:38 I received a text saying they could move us to another cabin and I asked for a link to the property. At 8:35 I sent a text asking about the other property and was told it was emailed to me. I specifically booked this cabin due to the number of bedrooms, available space, and amenities of this cabin. The cabin we were offered to be moved to was a 600 square foot one bedroom, one bathroom cabin. At this point, the living room and kitchen area of our cabin was warmed up to 73 degrees and manageable if we didn't use the downstairs.
The next text I received from the property manager was the next day at 12:23 asking if were checking out early and that was the last text. Space heaters were never delivered.
We loved the cabin however I will never rent another property that is managed by Family Time Vacation Rentals. It truly seemed like I was bothering them asking for updates about getting the heater fixed in the winter. I asked for contact from the owners and was simply told they were aware of the situation.
Trever A.
Stayed 3 nights in Jan 2022
