4/10 Poor
Rachel J.
14 July 2022
Liked: Cleanliness, check-in
Disliked: Communication
Don’t recommend
We had some minor complaints with this property that wouldn’t usually result in me leaving a bad review, but when you add them all together, this property becomes one that I would not recommend to people.
AC- there is not any air conditioning. When I reached out to the property manager about this, they told me it is marked out of the amenity list on the listing. So, I went back I check and see how I missed that. I then sent images to the property manager showing that AC is not listed anywhere and therefor not shown as “marked out”. They then told me to look on “Vacasa” which is another booking platform. Then I saw, that yes, in the Vacasa app it shows AC marked out. However, I booked this place on VRBO which does NOT disclose that there isn’t any AC. The unit reached 85 degrees during the day and didn’t get below 78 until well after 10pm.
Laundry- we used the on-site laundry facility which had posted hours of 9am-10pm. I started two loads of laundry at 7:45pm. At 8:15 I returned to move the laundry to the dryer only to find that the laundry room was locked. I called and texted every number I could find for this property, but no one was able to help. My laundry remained locked in the laundry facility until around 10 the next morning. The management company had finally reached the owner of the unit and got a code for the keypad on the door and they texted it to me. Not once did they seem to care about the inconvenience of having my laundry sit in the washer overnight and well into the next morning.
Towels, toilet paper, and paper towels- this unit provides the cheapest products available. The toilet paper is the thinnest you can buy and the towels leave white fuzzies in your hair when you are drying.
Overall, I would not recommend this property.
Rachel J.
Stayed 6 nights in Jul 2022
