2/10 Terrible
michelle, San Diego
8 September 2023
Liked: Location
Disliked: Cleanliness, communication
Very disappointed.
We stayed at this property with our adult children and 3 small grandchildren 8/25/2023 thru 8/28/23 to celebrate my husbands retirement.
8/25/23 - we entered the property @ 4:00 to unload our luggage and personal belongings using the code provided for the key pad on the door no problem. Upon returning @ 6:00 the code would not work. We called the property management VACASA for help and after an hour standing outside on the phone my daughter discovered a small bathroom window was unlocked and climbed through to let the rest of us in. VACASA sent a locksmith @ 8:30 to replace the battery in the key pad.
8/26/23- We left the property in the morning and returned again @ 6:00, same problem! Luckily our daughter had forgotten to lock the bathroom window from the previous night. We again called VACASA and they promised someone would send someone out so we wouldn't have this problem the next day. No one came until 10:30 the next morning.
8/27/23- 3:00am my husband woke up in bed with a cockroach crawling from his foot to his chest. There were cockroaches in the kitchen along with ant traps.
We have used VRBO for many years and have never had a bad experience. I'm hoping whoever actually owns the property finds a new management company.
Russ and Michelle Kalchik
michelle
Stayed 3 nights in Aug 2023