6/10 Okay
Nathan Z., Fleetwood, Pennsylvania
2 November 2023
Liked: Location
Disliked: Cleanliness, check-in
Needs Major Updates
The check in process was horrible as desk didn't know anything about the reservation as i was stated to go there and tell them. Took another half hour or so to get ahold of vrbo amd them to get it squared away with the owner who contacted the manager and then all was good on that part. Next we had many problems with the room. AC leaked all over the entrance and had to be fixed, the shower fixtures needed fixed from maintenance as weren't on tight, beds were absolutely horrible, sofa bed falling apart, kitchen faucet was backwards where hot was cold etc, dishes etc dirty, pans disgusting, stove so so, many paint peeling, several roaches found, and lastly the last night there we had knocking on the door around 845 because our shower pipes were leaking down into the lazy river indoors so couldn't use that last night there... Great location, love where the room is at but this NEEDS A SERIOUS OVERHAUL all over to be better. Once owner puts money into all that it would be awesome!!! Also that the check in people would be more aware of the check in with this room as it's rented privately as well as on the landmarks plan so can use all amenities. So again if uts updated EVERYWHERE in it then it will be great.
Nathan Z.
Stayed 9 nights in Aug 2023
