4/10 Poor
Brian G.
20 April 2024
Liked: Cleanliness, communication
Disliked: Check-in, location, listing accuracy
Be prepared for challenges!
For a first-time user, using the VRBO website was clean and straightforward; however, dealing with this property (especially Hallson Hospitality) was a bit more challenging than desired.
1) The VRBO site doesn't disclose that you need to download a third-party app to check-in. That app requires you to provide a picture of your DL, which is a bit of an overreach.
2) Our internet connection was unexpectedly out for 1.5 days, which was a bit of a letdown for our kids who were looking forward to some online entertainment.
3) The only flat cookware was a warped square fry pan. On an electric cooktop, it's hard to fry an egg with only one small hot spot to use. It's time for new cookware!
4) 2 of the four coffee cups were cracked, and we didn't know until they were full of hot coffee.
5) The headboard on the master bed was not only cracked but loose. The folks before us had a great time. Our mattress was nearly on the floor on our first night when we noticed. Hallson addressed the issue right away.
Finally, the support team was great at responding to our issues on the third-party app, and we made adjustments as needed.
Brian G.
Stayed 3 nights in Apr 2024