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Thank you for your feedback. I see that you used a travel agent as a middle person, seems like that may not have been giving you the information from our office as they should have. The listing for the condo specifically states that a $500 deposit is required for guests under 25. Secondly, all communication with our office is in text and based on this information, we sent you (or your travel agent) notice of the $500 deposit needing to be paid on July 8 at 2:49pm after you completed your rental agreement with your ID copy. We also messaged this information on 8/4 and 8/5 as reminders that you had an unpaid balance. We are sorry to hear that you overlooked or were not given this information. This travel agent must also be who you contacted to ask if you were paid in full as the deposit balance was on your account with Four Star from 7/8 when we received your paperwork until 8/6 when you checked in at our office. We wish you luck in the future.

We are sorry to hear there was some rowdy guests staying at Majestic. We rarely receive reports like this at the Majestic Resort so it is surprising to hear. I am also surprised to hear that we did not send someone down regarding the TV issue as we pride ourselves on responding to guest reports. We will look into what happened but probably a maintenance call that feel thru the cracks. We ask guests to report any cleaning issues and maintenance issues but the only think our records show that you reported was the TV issue. If we receive reports of cleaning issues, we have the cleaners go back down to the condo. Thank you for the positive report about our Four Star Team and best of luck in future travels.

This wonderful beachfront condo that comes with complimentary beach service typically receives solid reviews so we were surprised to see this one especially as we show no maintenance request calls from you. It is very strange that we have no reports of anyone from your group contacting our office to report a very loud running toilet. In fact, our records show that you never contacted our office. We request guest contact our office via telephone with any issues during a stay and yet you did not contact us. We also do not have any maintenance orders for our team to come to your condo during or after your stay to fix a running toilet. As far as someone coming into your condo unannounced, we can only guess that it was someone from the Majestic Resort but they certainly don't to to condos to fix running toilets. So this is a mystery. Our maintenance staff is always provided a guest phone number to contact guest and announce their maintenance call. We never interrupt guest stays without a notice to the guest but we did not send anyone over. As far as the other issues, we also did not receive any calls from from anyone in your party regarding these cosmetic issues. In fact, we have a guest in the condo now and they have reported no toilet issue so we are so confused. That being said, next time be sure to contact the property manager about issues as directed and best of luck in future stays.