4/10 Poor
Donna K.
18 May 2025
Birthday Trio
We requested early check in and received no responses. We had to travel to the far south end of the island to sign a packet with no information even though we created both apps for the information. With Friday traffic this added almost 2 hours to our drive and before we could enter the unit.The shower in the 2nd bathroom did not work. The elevator broke Friday night and a sign was posted saying no repairs until Monday. This was extremely inconvenient as we were on the 2nd floor with a 1 year old in a stroller and an elderly man with mobility issues. We could not use the luggage carts so had to make numerous trips to pack our cars.We requested a late check out and/or an extension for 1 night to our stay and never received communication back until I texted the guest relations number on Friday and was told no for both. A late check in at 4 PM combined with an early check out of 10 AM is horrible for the money we paid.
Donna K.
Stayed 2 nights in May 2025