Horizons IV #156 New Luxurious Listing! Fully Remodeled 2 Bedroom Plus Loft 3 Full Bathroom Sleeps 8

We are so thrilled this guest had such a great stay! Ours is a difficult business and it is easy to focus on the problems, but we really appreciate when our guests take the time to let us know we got it right. We work really hard to deliver on the promise of a great vacation, and we appreciate all kinds of feedback. We hope to serve you again soon!

Thanks so much for staying with Mammoth Five Star Lodging! We hope you will think of us again for your next visit!

Thanks so much for staying with Mammoth Five Star Lodging! We hope you will think of us again for your next visit!

Thanks so much for staying with Mammoth Five Star Lodging! We hope you will think of us again for your next visit!

Thanks so much for staying with Mammoth Five Star Lodging! We hope you will think of us again for your next visit!

Thanks so much for staying with Mammoth Five Star Lodging! We hope you will think of us again for your next visit!

Thanks so much for staying with Mammoth Five Star Lodging! We hope you will think of us again for your next visit!

Thanks so much for staying with Mammoth Five Star Lodging! We hope you will think of us again for your next visit!

Thanks so much for staying with Mammoth Five Star Lodging! We hope you will think of us again for your next visit!

Thanks so much for staying with Mammoth Five Star Lodging! We hope you will think of us again for your next visit!

Thanks so much for staying with Mammoth Five Star Lodging! We hope you will think of us again for your next visit!

We are so thrilled this guest had such a great stay! Ours is a difficult business and it is easy to focus on the problems, but we really appreciate when our guests take the time to let us know we got it right. We work really hard to deliver on the promise of a great vacation, and we appreciate all kinds of feedback. We hope to serve you again soon!

Thanks so much for staying with Mammoth Five Star Lodging! We hope you will think of us again for your next visit!

We are so thrilled this guest had such a great stay! Ours is a difficult business and it is easy to focus on the problems, but we really appreciate when our guests take the time to let us know we got it right. We work really hard to deliver on the promise of a great vacation, and we appreciate all kinds of feedback. We hope to serve you again soon!

We are so sorry you were inconvenienced during your stay! We always strive to make every guest stay as perfect as possible, inspecting every property twice between every departure/arrival. Our staff are human of course, and so even if we hit 95%, that still leaves some issues from time to time for guests to contend with. Every unit we manage comes with a tablet, which includes our contact information on top of property and local information. Our numbers are also posted on the inside of every front door and provided in your check-in instructions. If you need to reach out to us for any reason, our number is very accessible. As for the beds, beds are one of those things that is VERY personal. Some people like beds more firm, some more soft. One guest will LOVE the beds, and the next might hate them. We do not get bed complaints often about any one property, if we did we would encourage the owner to replace the bed. Nonetheless, from time to time we have a guest/bed match that doesn't work. If that happens for you, PLEASE CALL US! We stock a variety of toppers to help you achieve restful sleep during your vacation. In the most extreme cases, we do keep extra mattresses in storage and may be able to swap out the mattress temporarily for your stay and then return the original after you depart. Hopefully we can help you find a better fit. Thanks so much for staying with Mammoth Five Star Lodging! We hope you will think of us again for your next visit!

Thanks so much for staying with Mammoth Five Star Lodging! We hope you will think of us again for your next visit!

We are so sorry you were inconvenienced during your stay! We always strive to make every guest stay as perfect as possible, inspecting every property twice between every departure/arrival. Our staff are human of course, and so even if we hit 95%, that still leaves some issues from time to time for guests to contend with. Unfortunately, this guest never contacted our office to give us an opportunity to correct any of these issues. If you have trouble during your stay, I encourage you to contact your VR manager while you are in the property, as they may well be prepared to handle your concerns. We have 18 full time staff members in our housekeeping, maintenance and guest services departments who we can call upon to resolve problems. If this happens, or if you are concerned about problems with a unit you are considering, please call our offices at Mammoth Five Star Lodging. We have staff available by phone or email, 7 days/week, 9am-6pm (Pacific) to ensure you book exactly the property you want and to address issues that may come up during your stay. We are happy to help if you will just give us the chance. Thanks so much for staying with Mammoth Five Star Lodging! We hope you will think of us again for your next visit!

We are so sorry this guest was unhappy! We always strive to make every guest stay as perfect as possible, inspecting every property twice between every departure/arrival. Our staff are human of course, and so even if we hit 95%, that still leaves some issues from time to time for guests to contend with. This condo is priced appropriately in our market for its size, features and condition, and the rates we charge are based on the popularity of the dates you book. All rates are for 4pm check in on day of arrival, to 10am check out on departure, as is clearly stated in the rental contract you must sign pre-booking (and which this guest also signed). This guest stayed the first week of January during record snow, this is our busiest time of the year. Not a hotel, we manage about 80 properties all over town. The 10am check-out to 4pm check-in leaves a 6 hour day to prepare all properties for the next guest arrival. Usually our workload can be arranged to accommodate some early/late check ins/outs. This depends on a number of factors such as our other guest's arrival and departure needs; or our housekeeping schedule/workload; we may have scheduled maintenance or photography, or other (possibly confidential) business in the unit which needs to be done between guests, and which affects our ability to grant your request for additional time in the unit. Our schedule changes daily. We can't know if we can allow an early check-in until we make the work schedule for the next day. When unable to grant a request, the system offers to send a notification by text message, IF THE UNIT BECOMES AVAILABLE EARLY. (This unit was not ready early.) We always strive to approve all the requests we receive, but we often have 50-60 properties turning over in a day; and we can only strip, clean and inspect about 8-10 homes per hour. (And heavy snow slows us down like everyone else.) Since basically EVERYONE asks for early arrival and late departure, sometimes the answer has to be no. Mammoth Lakes is a small (4 square miles), rural town of just 7000 residents. We receive Internet over just two fibre-optic trunks and the bandwidth for the town is based on our small population. On busy weekends we can get up to 40,000 visitors and everyone in town must share the same Internet trunk. Mammoth's rural Internet service works just like old style cable Internet- it slows down when all the neighbors use it at once. Our offices and homes are just as impacted as the rentals.

Thanks so much for staying with Mammoth Five Star Lodging! We hope you will think of us again for your next visit!