8/10 Good
Randy S., Ottawa, Canada
9 January 2024
Liked: Check-in, communication, location
High hopes but…
To begin, we have experienced 85 rentals over the past 13 months.
Amazing location, responsive hosts, great pool, A/C, rooftop views & putting green.
We were told the building is only 1 year old but there were many issues, some more significant.
Overall cleanliness was poor (layer of grime/dirt/film on floors, all dishes, mirrors & television). The balcony had to be swept, patio doors were dirty (fingerprints/dirt). We had to clean any dishes before use, washed the floors ourselves & extra cleaning - unit left cleaner than before we arrived.
A spill down the side of the stove & onto the floor & bathroom door handle was very loose (in fairness, owner fixed these issues right away).
Unit was advertised (when booked) with “gym” & “no children” - there was no gym & children were there for almost the entire 20 days we stayed. Children & no gym not big issues & we made great use of the pool instead.
Patches on some walls/ceilings, some pencil marks on bedroom walls & wooden shelves on angles, missing light bulb beside bed, water drips from the ceiling (above patio door onto balcony when rains). No basic provisions (salt, pepper), only 1 1/2 rolls toilet paper & gas tank for hot water/stove, which you refill if it runs out. Bedroom curtain rods loose & doors don’t lock (even with keys).
Many minor issues but together, detracted from what could have been an amazing stay.
Hire a proper cleaner, inspect before guests arrive and will be a 5-star with more attention to detail.
Randy S.
Stayed 20 nights in Dec 2023
