City Sparrow Apartment 4

Thank you for taking the time to share your feedback regarding your recent stay at City Sparrow Apartments. We sincerely apologize for the disappointing experience you had and assure you that we take your concerns very seriously. First and foremost, we would like to inform you that City Sparrow Apartments has undergone a change in management since March 1st, 2023. We understand that the issues you encountered were unacceptable, and we want to assure you that we have taken immediate action to address them. We deeply regret any confusion regarding the property description. We strive to provide accurate information to our guests, and we apologize for any misrepresentation that may have occurred in the past. Rest assured, we have thoroughly reviewed and updated our listing to ensure it reflects the current state of our accommodations. We are truly sorry for the condition of the apartment upon your arrival. We have implemented comprehensive maintenance procedures to address any existing issues and prevent them from occurring in the future. Our team is working diligently to enhance the cleanliness and overall quality of our accommodations to provide a comfortable and enjoyable stay for all our guests. Regarding the security measures and the overall appearance of the building, we want to assure you that we have taken steps to improve these aspects. We have enhanced security measures and undertaken renovations to create a safer and more welcoming environment for our guests. We apologize for any communication difficulties you experienced during your stay. As new management, we are committed to providing prompt and efficient customer service. We have implemented new communication protocols to ensure that our guests' inquiries and concerns are addressed in a timely manner. We understand that the resolution provided during your stay was unsatisfactory, and we sincerely apologize for that. We assure you that as new management, we prioritize guest satisfaction and will handle such situations with the utmost care and attention. We value your feedback and thank you for bringing these issues to our attention. Your input is instrumental in our efforts to continuously improve the guest experience. We would be grateful for the opportunity to regain your trust and provide you with a truly enjoyable stay in the future. If there is anything more we can do to address your concerns or assist you further, please do not hesitate to reach out to us directly. Thank you for your understanding, and we look forward to the possibility of welcoming you back to City Sparrow Apartments for a renewed and exceptional experience. Warm regards, City Sparrow Apartments Management

Thank you for taking the time to provide feedback on your recent stay at our apartment. We appreciate hearing from our guests and value their opinions. However, upon reviewing your comments, we feel it is necessary to address a few inaccuracies and instances of rudeness in your review. Firstly, we would like to clarify that our apartment is conveniently located behind a parking lot, providing easy access for our guests. While we understand that renovation work may be required, we strive to maintain a comfortable and pleasant environment for our guests. Regarding the security deposit, it is clearly stated in our FeWo-Direkt listing that the deposit is included in the price. We do not require any additional payments through PayPal or any other means. It is important to read the listing details carefully to avoid any misunderstandings. We regret to hear that you experienced a delay during check-in. Our check-in time is clearly communicated as 3:00 PM, and we make every effort to ensure that someone is present to welcome our guests at that time. It is unfortunate that you encountered a situation where our representative was momentarily unavailable. However, we promptly responded to your call and resolved the issue as soon as we were made aware of it. We take pride in maintaining a high standard of cleanliness in our apartment, and we appreciate your acknowledgment of that. We strive to provide a pleasant and hygienic environment for all our guests. While we understand that your stay may not have met your expectations, we kindly ask that you refrain from making unfounded accusations and using disrespectful language. Constructive feedback is always welcome, but it is important to maintain a respectful tone in our communication. We value your opinion and apologize if any inconveniences were caused during your stay. We will take your feedback into consideration to further enhance our services. Thank you for choosing to stay with us, and we wish you all the best in your future travels. City Sparrow Apartments