Check in was easy, the owner was pretty responsive to requests and accommodating. We stayed here with friends to celebrate my husband's 50th birthday. It was a pleasant surprise to find the bathrooms all recently remodeled. The kitchen was outdated but functional and they were just about to remodel it. Could have used a few more kitchen items, more utensils, coffee mugs, and maybe another cutting board. Also, need plastic cups for poolside. Mattresses were new and firm/comfy. Could have used more blankets on the beds (it was a cold weekend in November). But the hot tub in the grotto was awesome! Also, good to note that there is no heater in the large bunk room (there is an a/c though). Overall, great stay and I think the owner will continue to make minor improvements to make it better!