8/10 Good
Tracy V., Chicago
6 January 2024
Liked: Cleanliness, listing accuracy
Disliked: Check-in, communication
Nice house, complicated communication.
We celebrated Christmas here with my family of 10 from 3 different states. The house was plenty big for all of us, and well equipped. I did have to bring more cooking supplies from home. My only concern was the communication with the "landlords". It is not a person or family that rents this house, but a large realty group that owns many properties in the area. My first interaction with them was being told to withdraw my request to rent as I inquired too early in the year. What? I have never heard of that. Several more encounters were just as weird. I have rented dozens of VRBO properties and have a 5 star rating as a renter, and yet this group drilled me like I was some kind of criminal trying to get away with something . They wanted a picture of my driver's license just because my profile was my business name. I am a sole proprietor, my business and I are one and the same. Nobody has every asked me for that before. I had to go in and change my profile for them. I also wasn't given the code to the door until 3 minutes before arrival time. My family had driven for 10 hours and then had to sit in their cars until I could get the code. Again, I have never encountered that. Every other place I've rented gives the code at least 12 hours ahead. There is also no checkout instructions....why? Because they don't give them to you until 1 hour before checkout!! Ridiculous. We enjoyed our stay despite all these oddities, but I will not rent from this group again.
Tracy V.
Stayed 3 nights in Dec 2023
