2/10 Terrible
tori p.
4 March 2024
Liked: Check-in
Disliked: Cleanliness, communication, listing accuracy
Horrible Host
When we checked in, the place was cute. The ceiling in the bathroom was peeling, but that was a little deal. We checked in easily and showered our first night there. The water was cold. We went to bed and tried again in the morning. The water was still ice cold. I messaged the host and they were completely unresponsive. We went out on a boat and I messaged multiple other times letting them know they could come into the property while we were gone to address the issue. He never responded. We were visiting Miami for a wedding and needed access to a shower, which we did not get for 48 hours after hours on end talking to VRBo customer service. The host never responded to any messages, calls or voicemails from me or VRBo. Absolutely frustrating to be in a new city for a wedding event and not have access to a hot shower which is the bare minimum for a place to stay. I am disgusted with the negligence from this host and will be getting a full refund as we were not able to stay at the location.
tori p.
Stayed 4 nights in Feb 2024