6/10 Okay
Lindsay K.
5 December 2023
Very nice cabin, poor communication
The cabin was beautiful and extremity nice, when we finally found it. I realized the day of check-in, I never received any message on the app or email regarding any kind of check in instructions or any access code for the house or key. I messaged on VRBO for this, and no one replied. On our way to the cabin, we took multiple cars to get there. Everyone riding passenger had to call the property managers or VRBO for help. One of our parties never even got ahold of someone and was on hold for 45 minutes. We had no access code and didn’t receive it until 45 minutes after check in. It was also a pain to get there. The address was the only thing we all had for a while, which does not take you to the destination. The written instructions do not make sense. The only thing helpful was the video of how to get there once we finally received the email. No check-out instructions were provided either other than check-out being at 10:00am. There was also someone who showed up to the house for maintenance on the propane tank and nobody told us that. We had a child with us whom got extremely scared because we were all confused why no one made us aware about this scheduled maintenance. I believe the owner did not tell the rental company. It really just caused a huge scare. All over, the house is very nice but the experience was not great at all. The communication was not good whatsoever. Communication needs to be worked on.
Lindsay K.
Stayed 2 nights in Dec 2023