4/10 Poor
Monika V.
6 February 2024
Liked: Check-in, communication, location
Disliked: Listing accuracy
*WARNING: Lengthy Review*
We booked Cerise's place for our mom's 80th bday party. Our stay started off rocky 9 days prior to our arrival, after I reached out via VRBO asking for some items for our party. Cerise quickly responded that the place does not have the items which was fine but then, within minutes of her reply, I received a separate personal text from her. She reiterated not having the items, then additionally mentioned that there would be an extra charge for pool heating. This came as a surprise to us because the original VRBO description listed a "heated pool" & did not have extra charges for pool heat mentioned anywhere. I had assumed it was all calculated into the final cost, as her place was on the higher end of the price spectrum when comparing listings. This discrepancy has now been updated but VRBO warns about communicating only through their platform & to be wary of anyone communicating outside of VRBO asking for extra funds, so this was not a great start! Cerise eventually admitted the mistake on her original listing but instead of quickly resolving the discrepancy by comping the "new" heating fee she continued to ask for money to cover heating costs. She ultimately decided not to charge for the pool heat. Also the guestbook is outdated, listing a different cost for the pool! While we appreciated the quick responses, we didn’t appreciate the constant back & forth due to the many other issues that could have been solved by having done a thorough walk-through prior to our stay.
Monika V.
Stayed 12 nights in Jan 2024
