6/10 Okay
Michael S.
9 June 2023
Liked: Cleanliness, check-in, location
Disliked: Communication, listing accuracy
Nice property, weak property management
When we arrived garbage was all over the driveway. We were thinking why would someone leave open garbage bags at end of lane. Well there were zero outside garbage cans to put garbage in. We called Hiller properties and it took two days to get it picked up and they brought us 1 really small Rubbermaid garbage can without a lid so animals would get into it every night. The next pretty major thing was listing said washer and dryer. Looked everywhere none to be found. Management company told us washer and dryer are in basement and basement door had a lock on it and we couldn’t get access. So for us that was a really big deal. 12 people staying in a cabin without a washer and dryer when you thought they were included with rental. Wouldn’t have chose this cabin knowing that. Then listing said towels and linens provided. Then when talking to management company said they weren’t provided, but they did drop some towels off for us. Again a pain because couldn’t wash them. Multiple times I called in to Hiller Property Management with these issues without response and even stopped in to office to get answers. So that being said nice cabin, very poor management company. I’m looking to buy a place up there and I know who I won’t be using for property management. If I were the owner of this place I’d try to be more hands on to know how this property is being run.
Michael S.
Stayed 4 nights in Jun 2023
