Ocean-View House @ Crash Boat / Sleeps 12 / Private Group Stay

Hello Lori, I was genuinely surprised by your review. Unfortunately, we cannot control the weather, and during your stay, a rare cold front brought heavy rain every single day, which is unusual for our area. The excessive rain caused a small leak, and we addressed it immediately when you contacted me. As you requested, we spoke directly with your son and asked if there was anything we could do to make everyone more comfortable. He kindly reassured us that the leak was very small and that they simply wanted to inform us. Out of respect, I must say that the leak was minor, dripping in the bathroom next to the bathtub, and did not impact the bedroom or common areas. It was repaired the following day once the rain stopped. After our visit, I did not receive any additional messages from you until the last day, so I understood that everything had been resolved. Regarding the layout, the property description is accurate and includes real photos that clearly reflect the configuration of the home. Across more than 300 reviews on different platforms over the past three years, this is our only negative review. In fact, on the day of your arrival, you wrote: *“Hi, my daughter and my sister are there, we are still a couple hours out. They said it’s wonderful!”* I apologize if my response to your final message requesting a refund was not as timely as it should have been. I did call to offer a credit, but I did not receive a response. I understand that the continuous rainy days may have made your stay feel different from what you expected. Our home is spacious and thoughtfully designed for families and groups to enjoy time together; however, when it rains as heavily as it did during your visit, there is unfortunately very little we can do to change those circumstances. We remain committed to providing a positive experience for our guests and wish you all the best.