Whe we arrived at our site, the key code didn't work. I made multiple calls but it went straight to voicemail. I also sent multiple text messages with no answer. After fifteen minutes, I called VRBO. It took an hour on the phone with them to get a hotel reservation. An hour and a half later when we were checking into our hotel, the owner called to give us the key code. We went there the next day. The description says there is a pool which we saw. I texted him at the beginning of the morning asking how to access the pool. I never received a response. The main bedroom was also missing the tv remote. The actual place is nice but it is a nightmare trying to communicate with the owner.