4/10 Poor
mia s.
30 May 2023
Liked: Cleanliness, check-in, location, listing accuracy
Disliked: Communication
Pretty good minus one major flaw
Hi! Me and 2 of my girlfriends, plus our two small dogs booked a stay for memorial day weekend, saturday thruTuesday. This could have been a great stay.. The place was clean and comfortable. The only negatives were 1. when we got there 2 of the baseboards in 2 of the doorways were completely popped off. Not a huge deal, we just wanted to send photos right away so we wouldn't be charged. 2. Going into the bathroom, we immediately became aware that the handle to the toilet was completely broken off and sitting on the top of the tank. The only way to flush was by sticking your entire hand into the bottom of the tank and pulling up the chain. I took some photos and notified Vacasa and was sent several automated responses that clearly did not understand or respond. I also tried to call several times and was not able to speak with anyone for the whole stay. it definitely got annoying/gross having to do that every single time we needed to use the restroom, all weekend long! I couldn't believe nobody ever got back to us about that.
The only other thing to be aware of is that there is not alot of cleaning items in the unit. I broke a glass and was unable to mop or sweep up the fragments well. Thankfully it was when we were checking out or else I'm sure one of us or the dogs would have probably gotten cut.
Other than that, the unit is in a great location walking distance to pleasure pier, a cute piano bar and the oldest gay bar in Texas!
mia s.
Stayed 3 nights in May 2023