2/10 Terrible
Zachary R.
20 November 2023
Disliked: Cleanliness, check-in, communication, location, listing accuracy
Run! Don't walk away from this property!
I booked this property for a work trip, only to find it in a shockingly neglected state: overflowing trash, dirty floors, used bedsheets, and unclean bathrooms. The situation was not just embarrassing but untenable for my team's stay.
Communication with the hosts, Pete and Sandy, was frustratingly delayed. My urgent queries remained unanswered until 3:00 PM the following day, confirming their cleaner's failure. This forced me to arrange an immediate hotel stay for my staff on the first night and find alternative accommodations after that, incurring substantial additional costs.
Despite my efforts and submission of photo and video evidence to VRBO, I am still battling for a promised refund two weeks later. The hosts’ denial of the property's condition, contradicting their manager's admission, further complicates the matter.
This experience has been financially burdensome and has significantly undermined my trust in VRBO. Potential renters should be wary of this property and the hosts’ lack of accountability and responsiveness. The situation highlights the need for reliable host communication and adherence to VRBO standards.
Zachary R.
Stayed 4 nights in Nov 2023
