8/10 Good
Mike W., Baltimore, Maryland
3 July 2023
Liked: Cleanliness, communication, location, listing accuracy
Disliked: Check-in
challenge with check-in, otherwise perfect.
This unit is great, nicely renovated, stocked with everything you need, including for the beach (towels, chairs, cooler bags, and beach wagon). The location is also ideal for St. Augustine beach, walkable to several public beach entrances, restaurants, coffee shop, ice cream and donuts. The unit also comes with a parking spot and two extra parking passes, which was particularly useful for us, as my daughter who lives in St. Augustine, stayed with us and was able to park at the unit.
The only issue we had was with check in. The code and directions we received by the property manager were incorrect or invalid. We called but there was no one on site—the number goes to an answering service who then reaches out to to the property management company to try to connect with someone to resolve the issue. This is the last thing you want to deal with after traveling all day, but the answering service and property management representative were both super kind, apologetic, and got the issue resolved and within a couple of hours. Once we got in, everything was GREAT!
It seems there was a mix up somewhere, and I don't anticipate this being a recurring issue. We'll definitely be back and would stay in this unit again.
Mike W.
Stayed 7 nights in Jun 2023
