We didn't realize there were stairs involved when we booked, so that was hard on us. We had a little snafu with the wrong key code for entry (twice), but once we got it right the security worked well. We enjoyed our private, quiet place. Everything was clean. Extra bathroom towels were in a drawer in the bedroom - we didn't figure that out until we were leaving, but that's on us. The ceiling fans were great, and we enjoyed watching TV once we figured out the volume was on the side of the remote. We'd stay again when we come back next year if it was a first floor place.