Beautiful spacious 2bd, w/d, bbq, yard, pets allowed, free parking

I am sorry you felt there was lack of communication, check in instructions were promptly sent to you through vrbo and when I saw that you haven't responded I have also sent a message to your phone introducing myself as your host. I haven't received a reply until a few days later when I have sent a copy of check in instructions to your phone so I am not sure where lack of communication was exactly.

Hello , thank you for taking the time to share your feedback with us. We apologize that you found our dining room chairs uncomfortable. As always we appreciate your feedback and will be looking into acquiring more comfortable chairs.

Freddricka made a reservation and than decided to not show up, she did not get a full refund and did not cancel her reservation, after numerous texts to me in the middle of the night and numerous calls to vrbo, she still did not get a full refund as she thought she was entitled to. She never arrived and never stayed so I am not really sure what she is reviewing here.

Hello , thank you for taking the time to share your feedback with us. We apologize that your experience with us did not meet your expectations. We are sorry to that ac unit went out and you were without cold air for 4 hours. As soon as you have reported that issue after 3pm AC company was called and emergency work order was created. AC tech came out in a few hours and promptly took care of the issue, unfortunately sometimes things happen beyond our control and we immediately take care of the issues as they arise. We are sorry you felt the need to go to hotel for the four hours that ac was out while it was 72 degrees outside and was not given that opportunity We always strive to provide excellent customer care and apologize for any inconvenience that you have encountered during your stay. We sincerely wish you the best of luck in your future travels.