6/10 Okay
Jessica R.
7 March 2024
Liked: Check-in
Disliked: Cleanliness, communication, listing accuracy
So much potential but execution falls short
We arrived on a Sunday around 3PM. There was no welcome information or property introduction information. Shortly thereafter we discovered that more than 3 of the 6 beds had dirty sheets and comforters on them. We also noted that there were very few towels and only 2 washcloths available for 6 people for 3 days. I first called customer support and a ticket was made, no one was available that day to fix the problems. We removed the dirty sheets, comforters and throw pillows and went to buy laundry detergent. After washing the sheets I found the remainder of the cabin's towels and washcloths wet in the lint-filled dryer. The customer service rep did come out the next day and add water to the hot tub and bring extra laundry detergent.
We also noted that the lower floor was very cold while the upper floor was hot. After a few hours we were able to regulate the temperature a bit by using the numerous space heaters that we found on the bottom floor. Of note the fireplaces on the bottom and main floor were both out of order and could not be used for temperature management.
In general the house was not clean - old coffee/filters/pods in the coffee makers, food bits under the table, dust and dog hair everywhere, and dirty beds. The whole cabin needs some TLC - sinks don't drain, numerous broken tiles are trip hazard, unusable fireplaces, firepit unusable with broken surrounding furniture, dated furnishings which suffer more from being dirty.
Worst we've rented by far
Jessica R.
Stayed 3 nights in Mar 2024
