4/10 Poor
Sonalee A.
10 April 2024
Liked: Cleanliness, check-in, listing accuracy
Disliked: Communication
Very poorly managed property
The house is fine and the kitchen is well equipped. We also appreciated the fact that each of the 3 bedrooms had king sized bed. However, the property management (PM) company called Vacasa couldn't be worse that cause safety risks. As we were getting ready to drive up to Stowe we got a call from the PM saying that there's a fallen tree in the driveway but that they were looking into it. However, 4 hours later there was still no update. We called them... after 40 minutes of waiting on hold they still had no update for us. The lady on the phone offered to CANCEL our reservation, just as we were about to reach Stowe. She actually thought that this was a perfectly viable/acceptable option. We tried explaining to her how ludicrous her suggestion was. When we reached the property we also realized that they DO NOT plow the long driveway or the walkway to the main entrance. We were there for 7 days and they never once cleared the driveway or the walkway to the house despite 14 in of snow on first day and another 4 in later in the week. We tried calling the PM again but they never responded. You should also be aware that the PM is not locally based and have no clue about local conditions. Lastly, the temperature in the house is controlled by 4-5 different thermostats which have been pre-programmed by the owners and cause the house to run extremely hot.
Based on our multiple experiences now with Vacasa, we going to stay away from any property that's managed by Vacasa.
Sonalee A.
Stayed 7 nights in Mar 2024
