2/10 Terrible
Stacey S.
22 December 2023
Disliked: Cleanliness, check-in, communication, location, listing accuracy
Do not stay here. Not at all as described.
We were given a unit not shown on any vrbo or website for this complex. It was a back alley location. It's unfortunate that I can't upload photos...you wouldn't stay here. Bedroom window looked onto an 8' tall concrete wall 2' away from the window, front window looked at a maintenance building. No patio, deck or pool view. This was the true meaning of bait and switch. The palapas down the road were under the control of the Cabana resort. Were were directly told by their attendant that we could not use and/or rent a palapa. You'll be able to sit in the blistering sun all day long with no shade, how fun. When I told the host that we were not happy, I was told that no refund would be given and there was nothing to be done. The add said the unit was new, not even close to new. The door to the unit was loose and unsafe, there was no safe for valuables in the unit which is unusual because, I have to assume, most guests will have passports, cash and some valuables, as we did. Again...do not stay here. You can easily find another location in the area, we did, and you'll feel better about yourself because you deserve better, we did.
Stacey S.
Stayed 5 nights in Dec 2023
