4/10 Poor
Ken D.
14 September 2024
Liked: Location
Disliked: Cleanliness, communication, listing accuracy
Pick Another Place.
Rental has potential but is misrepresented & neglected. Posted reviews are inaccurate. Much was dirty, missing & not working. Deck & screened porch were unusable due to dirtiness & poor condition. Walking inside turned our feet black with dirt. We have photos to document all of this. The one positive is the proximity to the beach & pool. We contacted Vacasa several times but it was unproductive. We had no a/c in one of the bedrooms until the 4th day of our 7 day stay in August heat after we reached out to Vrbo. We were told previous renters also reported the a/c not working. Ceiling lights weren’t working so bedrooms were dark. A remote was needed to operate them but there was only 1 & we could only use it in 1 bedroom. An outside light was not working so it was dark in the yard at night. The bbq was dirty & had puddles of wet coals so wasn’t usable. Other than the a/c issue there was no attempt by the rental company or owner to remedy any of this during our stay. We have stayed in many vacation rentals over the years & have never encountered this. We have requested compensation but have yet to receive any. This was our once a year family vacation & we had to waste our limited time dealing with all of this. After experiencing these issues we researched reviews of Vacasa & saw this isn’t an isolated issue. Do your research outside of Vrbo for accurate representation of Vacasa & their properties. Hope that Vacasa & Vrbo have this rental fixed or removed from their listings.
Ken D.
Stayed 7 nights in Aug 2024
